Everton have delivered one of the most significant improvements in the Premier League for matchday experience in the first full season at Hill Dickinson Stadium.
The club today issued the following press release:
Results from the Premier League’s official Matchday Fan Experience & Engagement Survey show Everton ranked fifth in the league, rising 12 places year-on-year, with an overall score of 74.2 — up more than eight points on last season and well above the league average of 67.0.
Major in-stadium improvements across every key metric
The move to Hill Dickinson Stadium has delivered a clear step-change in the supporter experience, with every core in-stadium metric improving year-on-year from Goodison Park to the Club’s new home.
Matchday atmosphere has risen from 71% to 89% positive, well above the Premier League average of 77%
Facilities and stadium investment now stands at 92% positive sentiment, from last year’s 69%, reflecting the impact of the Club’s new waterfront home
Cleanliness and overall welcome have increased significantly, rising from 66% to 93% and 67% to 79% respectively, moving well above league averages
Food and drink satisfaction has improved from 20% to 58%, now ranking among the top three in the Premier League
Everton’s matchday operations have also been a standout success. Stewarding ranks first in the Premier League, while the overall attitude and performance of Club staff ranks third. This consistency of delivery from Everton’s workforce is reflected across key supporter touchpoints, with ticket office staff ranked fifth and catering staff sixth in the league.
The Club has also delivered a best-in-class digital experience, ranking first in the Premier League for both WiFi connectivity and mobile phone signal. This is driven by Everton’s partnership with HPE Aruba and the installation of a state-of-the-art distributed antenna system (DAS), providing enhanced 4G and 5G coverage across the entire stadium footprint.
Across the wider matchday offer, Everton also ranks within the top five Premier League clubs for ‘fanzone experience’ at the Budweiser Plaza (4th), cleanliness (3rd), in-stadium announcements (5th), matchday food and drink (4th), and the matchday programme (4th).
Together, these results position Hill Dickinson Stadium among the leading matchday venues in the Premier League and Europe.
Supporter sentiment
The report highlights a shift in supporter confidence, with all key sentiment measures showing substantial year-on-year increases to now sit above the Premier League average.
Overall, how positive supporters feel about the Club has surged from 33% to 94% (Premier League average: 79%)
Perception of Everton as a “well-run club” has risen from 6% to 80% (Premier League average: 73%), with last year’s figure recorded prior to the takeover by The Friedkin Group
Confidence in the Club’s long-term vision has increased from 28% to 75%, again above the league benchmark
This renewed confidence is also evident across wider governance and responsibility measures, with Everton performing at or above the Premier League average in recruiting the best possible squad, openness and transparency, maintaining the ethos and traditions of the Club, sustainable financial policy, and environmental impact.
Strong engagement and community connection
Supporters report feeling more engaged and valued, with Everton performing above the league average across a number of fan engagement measures – including listening and responding to supporters, communication around fixtures, engagement from Club leadership, and community initiatives.
The vast majority of supporters also believe the Club makes a significant contribution to the local community, underlining the continued impact of Everton’s engagement with fans and the unwavering work of Everton in the Community beyond matchdays and demonstrating the Club’s commitment to L4 and the areas immediately around Goodison Park.
A strong foundation for the future
These findings provide a powerful endorsement of Everton’s first season at Hill Dickinson Stadium, demonstrating both a transformed matchday experience and a continued connection with supporters.
Everton’s own post-match supporter surveys reinforce the findings of the Premier League’s Fan Experience & Engagement Survey, highlighting a consistently strong in-stadium experience at Hill Dickinson Stadium. Supporters rate key elements, such as seat view and sightlines, staff friendliness and helpfulness, and pre-match communications among the highest-performing areas, with atmosphere and stadium entry also scoring strongly. These results underline the success of the Club’s new home in delivering a high-quality matchday environment once supporters are inside the stadium footprint.
With continued investment in stadium facilities, fan engagement and community initiatives, the Club will look to build on this momentum as it enters its second season at its new home.
Content provided in an official Press Release from
Everton FC
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Editorial Team
Posted
17/04/2026 at
16:31:31
No surprise really that we should see a big uptick from this, but some of the numbers are interesting, eg: Perception of Everton as a “well-run club” has risen from 6% to 80% after the TFG takeover.
We’ve presented the club’s full official Press Release here, which is not something we’ve done before. The same can be seen on the club’s official website — the difference being that we can comment on and discuss it here on ToffeeWeb.
Please let me know in the comments if this is the sort of thing you think we should be covering, or if it’s just unnecessary duplication of what’s already out there?
Thanks.
Posted
17/04/2026 at
16:36:16
@Michael,
I appreciate you duplicating or linking to the information here, in cross-posts, as TW is my primary source of information about Everton. It also opens up the forum for discussion on said issues that you cross-post.
Posted
17/04/2026 at
16:52:56
Ever get the sense that wherever we get it from, it is a meaningless story using an evaluation system that has sod all to do with the real game or fans.
If we bask in this as a sign of the Premier League telling us what success is… then who gives a shit about a footy game on Sunday?
We are the best avocado salad in Premier League.
Mea culpa.
Written as I am halfway through my 66th year!
I respect younger views but not PL.
Posted
17/04/2026 at
16:58:43
* 94% of supporters feel positive about the Club
* 80% regard Everton as a “well-run club”
* 75% have confidence in the Club’s long-term vision
It’s just uncanny how closely this mirrors the views expressed on ToffeeWeb.
Posted
17/04/2026 at
17:02:24
Maybe I should reach out and see if they want to survey TW users for extra data, Brendan…?
Posted
17/04/2026 at
17:03:27
Who did the poll?
Peter Mandelson?
Posted
17/04/2026 at
17:50:33
I think the poll simply reflects what a few observant people on this website, along with our ex-manager, have already picked up on about Everton over the years.
There is very little middle ground amongst Evertonians who have suffered that many lows that anything remotely positive immediately becomes a big massive high!🤷
Posted
17/04/2026 at
18:52:16
I see there’s some mention in the survey results about the experience of using the ticket office.
I had the joy of attending the ticket office yesterday after having (surprise surprise) no luck getting through on the phone and receiving a totally unhelpful email response.
Let’s just say it’s nice that some of the infamous customer service from Goodison has found its way to Bramley-Moore Dock.
Posted
17/04/2026 at
21:19:23
As expected I’d say, going from a historical relic of a stadium to state of the art new one.
Owners too, hard not to improve on the moshiri regime.
The real tests will come in 2-3 years when the novelty has worn off.
Same with the owners, we will see in year’s to come if their vision translates to success on the pitch, which is what it’s all about !
Posted
17/04/2026 at
21:41:18
Can we just win on Sunday please.
Posted
17/04/2026 at
23:29:27
Harry 5, leave it. It is skewing nicely as is.
Well played Brendan. 😉
Posted
18/04/2026 at
03:24:44
YES Paul. Well said. Win required!
As for surveys, don’t they depend on the number and demographic of the participants? But good to have the improvements noticed. If this is an annual service, this latest survey becomes the base point for Everton and HDS from now on.
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