Kyndryl and the University of Liverpool have partnered on AI healthcare to explore how emerging technologies could be used to strengthen future health services.
The collaboration brings together Kyndryl’s AI Innovation Lab, Kyndryl Consult AI expertise and Agentic AI Framework with the university’s Civic Health Innovation Labs and AI for Life Frontier research capability.
Agentic AI refers to systems that can carry out tasks autonomously rather than only responding to prompts.
Professor Iain Buchan is CHIL director and associate pro vice chancellor for innovation at the University of Liverpool.
He said: “The work of CHIL and the University’s AI for Life Frontier is grounded in mobilising data, data science and AI engineering to improve people’s lives in the Liverpool City Region and beyond, by tackling big health problems faced by health systems, particularly in disadvantaged communities.
“This collaboration with Kyndryl allows us to explore potential AI futures that could enable more preventive and personalised care, while helping health systems target scarce resources to better support the most vulnerable.
“Together, we are building a pipeline of ideas and AI prototypes that can shape the future of healthcare in ways the public trust and influence.”
In the first phase, the partners will co-develop blueprints for next-generation healthcare technologies by generating and assessing conceptual AI projects aimed at improving patient interaction.
Potential areas include conversational AI tools, such as voice agents, to help patients record how they feel, monitor medicine use and make better use of NHS and social care services.
Projects developed through the collaboration will contribute to a shared library of innovation-ready models for future use and, where appropriate, will draw on population health datasets and testbed environments including Data-into-Action, CHI-Zone, the Civic Data Cooperative, M-RIC and SDE.
The work will be centred on Kyndryl’s AI innovation lab in Liverpool, which launched in May 2025, alongside the university’s Civic Health Innovation Labs.
Steve Rotheram, mayor of the Liverpool City Region, said: “It is no secret that our region has some of the widest health inequalities in the country.
“In some communities, people can expect to live 15 years less than those in the most affluent areas. That is not right, and it is something we must change.
“By combining world-class university expertise with a global technology company like Kyndryl, we can turn research into real-world impact for our 1.6 million residents and beyond.”
Jonathan Ingram, president of Kyndryl UK and Ireland, said: “At Kyndryl, we believe technology should serve people and solve real-world challenges.
“Our collaboration with CHIL at the University of Liverpool reflects a shared commitment to shaping AI that improves access to care and strengthens public services.
“By combining academic insight with our Agentic AI Framework, we are laying the groundwork for solutions that can make a lasting impact on healthcare services.”