We payed in advance £45 each for the 90 minute stadium tour and the 2 course set menu meal.
Absolutely buzzing to get the full tour around the trophy room, dugouts, dressing room, directors box and everything else, I seller recommend it to everyone.
The restaurant twice muddled up that we were tour and dine customers, first of all giving us the normal menu instead of the tour and dine menu.
We had already paid for the food so it's just a £15.90 bill drinks we should have got, but again they messed it up and brought us a £77 bill for food and drinks.
I had to explain again we were tour and dine and they went back and forward to get us a new bill, she then came back with a £70 bill.
I told her this wasn't right and she came back with a total of £22 odds for me to pay.
I queried this £22+ bill and she said it's the drinks plus a 10% service charge which is optional, I said well obviously that's not right because you are taking 10% of the original wrong £77 bill and adding that to the drinks bill.
I said I didn't mind paying a service charge but only 10% of my correct bill.
She said that's how the till system works with these bills and she went away again and came back with just my £15.90 drinks bill with all service charges taken off.
It was just a bit annoying that they are pushing the tour and dine package on the website but they are not 100% sure how to deal with it smoothly.
by Slinkydonko